Refund Policy

Effective Date: January 1, 2026

At Amber, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds, returns, and exchanges are accepted for purchases made through our store.

1. 7-Day Return Window

We offer a 7-day refund policy, which means you have 7 days from the date you receive your item to request a return or refund.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Items marked as final sale

  • Gift cards

  • Items damaged due to misuse, neglect, or normal wear and tear

If you are unsure whether your item qualifies, please contact us before submitting a return request.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Provide clear photos and order details so we can resolve the issue promptly.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method

  • Refunds may take 5–10 business days to appear, depending on your payment provider

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect

  • Original shipping charges are non-refundable

6. Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return the original product (if eligible) and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Check with your bank or card provider

  • Contact us if the issue persists

8. Contact Information

For refund or return requests, please contact us:

Amber
Email: lyssabohn@gmail.com
Phone: 920-765-9479
Address: 150 South Sandcrest Avenue, Wautoma, Wisconsin 54982, United States

By making a purchase from our store, you agree to this Refund Policy.